Frequently Asked Questions
Everything you need to know about ordering premium wines from The Wine Cellar Group.
Does someone need to be present to sign for the delivery?
Yes, federal law requires that an adult 21 years of age or older must be present to provide a valid ID and sign for any alcohol shipment. We recommend shipping to a business address if you are not home during the day.
Where do you ship your wines?
We currently ship to most states within the U.S. where direct-to-consumer wine shipping is permitted by law. Please enter your zip code at checkout to confirm if we can deliver to your specific location.
How do you ensure the wine isn't damaged by extreme temperatures?
We monitor weather conditions daily. During periods of extreme heat or cold, we may offer 'Weather Hold' services to delay shipping until temperatures are safe for transit, ensuring your wine arrives in peak condition.
What is your return policy for corked or spoiled wine?
We stand behind the quality of our collection. If you receive a bottle that is corked or flawed, please contact our customer service team within 30 days of purchase for a replacement or store credit.
Can I track my order once it has been shipped?
Absolutely. Once your order is processed and picked up by the carrier, you will receive an automated email containing your tracking number and an estimated delivery date.
Do you offer discounts on bulk or case orders?
Yes, we offer tiered pricing and 'Mix & Match' case discounts. Generally, purchasing 12 bottles or more qualifies you for significant savings compared to individual bottle prices.