Returns & Refunds Policy

At The Wine Cellar Group, we strive for excellence in every bottle, but if your selection is damaged or flawed, we offer a 30-day window for returns and exchanges. Please note that due to legal regulations, we cannot accept returns for wine that has been opened or is otherwise in good condition.

1

Contact Support

Email our customer service team with your order number and a brief description of the issue, such as a corked bottle or shipping damage.

2

Verification Process

Provide photos of the damaged goods or the specific batch details so our sommeliers can verify the quality concern.

3

Secure Packaging

Carefully repackage the unopened bottles in their original specialized shipping containers to prevent further breakage during transit.

4

Refund or Replacement

Once received and inspected at our cellar, we will issue a full refund to your original payment method or ship a replacement bottle at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing